ETHOS PLAN'S PRIVACY STATEMENT
If you feel that this company is not abiding
by its posted privacy policy, you should first contact Peter Aldred, by e-mailing : security@ethosplan.com or by telephoning him on : (+44) 01462 433 695. If you do not receive
acknowledgment of your inquiry, or your inquiry has not been satisfactorily
addressed, you should then contact TRUSTe at http://www.truste.org. TRUSTe will then serve as a liaison with
the Web site to resolve your concerns.
Information Collection and UseETHOSPLAN LTD. is the sole owner of the
information collected on this site.
We will not sell, share, or rent this information to others in ways
different to those which are disclosed in this statement. ETHOSPLAN LTD. collects information from our
users at several different points on our website.
Registration
In order to take full advantage of this
website, a user can complete the registration process and become a 'member'. During registration a user is required
to give their contact information (such as name and e-mail address). This information is used to contact the
user about the services on our site for which they have expressed interest. It is optional for the user to provide
demographic information (such as income level and gender), and unique
identifiers (such as social security number), but encouraged so we can provide a
more personalised experience on our site. For more specific details about membership please review the ETHOSPLAN LTD. membership agreement : Click Here.
Order
We request information
from the user on our order form.
Here a user must provide contact information (like name and shipping
address) and financial information (like credit card number, expiration
date etc.). This information is used for
billing purposes and to fulfill customer’s orders. If we have trouble processing an order,
this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s computer containing information about the user. Usage of a cookie is in no way linked to
any personally identifiable information while on our site. Once the user closes their browser, the
cookie simply terminates. If a user rejects the cookie, they may
still use our site; the main drawback to this is that the user will be limited in some areas of our
site. Cookies can also enable us to track and target the
interests of our users to enhance their experience of our site.
NB: Some of our business partners use cookies on
our site (for example, advertisers).
However, we have no access to, or control over, these cookies.
Log Files
We use IP addresses to analyse trends,
administer the site, track user’s movement, and gather broad demographic
information for aggregate use. IP
addresses are not linked to personally identifiable information.
Sharing
We will share
aggregated demographic information with our partners and advertisers. This is
not linked to any personal information that can identify any individual
person.
We use an outside shipping company to ship
orders, and Barclays Merchant Services to bill users for goods and
services. These companies do not retain, share, store or use personally
identifiable information for any secondary purposes.
We partner with ather parties to provide
specific services. When the user signs up for these services, we will share
names and other contact information that are necessary for the third party to
provide these services.
These parties are not allowed to use
personally identifiable information except for the sole purpose of providing you with these
services.
Links
This web site contains links to other sites.
Please be aware that we, ETHOSPLAN LTD., are not responsible for the privacy
practices of such other sites. We
encourage our users to be aware when they leave our site to read the privacy
statements of each and every web site that collects personally identifiable
information. This privacy statement
applies solely to information collected by this web site.
Newsletter
If a user wishes to
subscribe to our newsletter or our auto-responder messages, we ask for contact information such as their name and
e-mail address.
Surveys &
Contests
From
time-to-time our site requests information from users via surveys or
contests. Participation in these
surveys or contests is completely voluntary and the user therefore has a choice
whether or not to disclose this information. Information requested may include
contact information (such as name and shipping address), and demographic
information (such as Post Code, age level).
Contact information will be used to notify the winners and award
prizes. Survey information may also be
used for purposes of monitoring or improving the use and satisfaction this site provides.
Tell-A-Friend
If a user elects to use our member's automated referral services
to inform a friend about our site, we ask them for their friend’s name and
e-mail address. The ETHOSPLAN LTD. server will then
automatically send the friend a one-time e-mail inviting them to visit the
site. This information is used for the sole purpose of sending them this one-time e-mail message and, once it has been sent, it is not stored.
Security
This website takes every precaution to
protect our users’ information.
When users submit sensitive information via the website their information
is protected both on-line and off-line.
When our registration/order form asks users
to enter sensitive information (such as credit card number and/or social
security number), that information is encrypted and is protected with the best
encryption software in the industry - SSL.
While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked or open when you are just
‘surfing’. To learn more about SSL
Click Here.
While we use SSL encryption to protect
sensitive information online, we also do everything within our power to protect
user-information off-line. All of
our users’ information, not just the sensitive information mentioned above, is
restricted in our offices. Only
employees who need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted access to
personally identifiable information.
Our employees must use password-protected screen-savers when they leave
their desk. When they return, they
must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept
up-to-date on our security and privacy practices. Every quarter, as well as any time new
policies are added, our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our customers’
information is protected. Finally,
the servers that we store personally identifiable information on are kept in a
highly secure environment.
If you have any questions about the security
of our website, you can send an e-mail to: security@ethosplan.com.
Ethos News Updates
We send all new members a welcoming e-mail to
verify thier password and username. Members will then receive regular information and updates on our products, services, special deals, trainings and a our weekly newsletters. Out of
respect for the privacy of our members we present the option to not receive these
types of communications. Please see our choice and opt-out information below.
Site and Service
Updates
We also send the user site and service
announcement updates. Members are not able to un-subscribe from service
announcements, which contain important information about the service. We
communicate with the user to provide requested services and in regards to issues
relating to their account via e-mail or phone.
Correcting & Updating Personal
Information:
If a user’s personally identifiable
information changes (such as their Post Code), or if a user no longer desires our
service, we will endeavor to provide a way to correct, update or remove that
user’s personal data provided to us.
The member can do this themself through the personal member's setcion of their site or by e-mailing Customer Support Services: support@ethosplan.com.
Alternatively it can be done via conventional mail or telephone.
Choices & Opting-out
Our users are
given the opportunity to ‘opt-out’ of having their personal contact information displayed on their members site. This can be automatically switched on or off from within the personal members section of their site.
Users who no longer wish to receive our
newsletters or promotional material may opt-out of receiving
these communications by sending an e-mail message, with 'Please Remove' as the subject line, to: remove@ethosplan.com
Users of our site are always notified when
their information is being collected by any outside parties. We do this so our users can make an
informed choice as to whether they should proceed with services that require an
outside party, or not.
Notification of
Changes
If we decide to
change our privacy policy, we will post those changes on our Homepage so our
users are always aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it.
If at any point we decide to use personally identifiable information in a
manner different from that which is stated at the time it was collected, we will notify
users by way of an e-mail. Users
will then have a choice as to whether or not they wish us to use their information in this
different manner. We will alwasy use information in accordance with the privacy policy
under which the information was originally collected.